Around the world, for tech support service companies, it has become almost a challenge to cope up with the speedily changing technology, mounting operation costs and also living up to customer expectations at the same time.
Tx Technical Support Services range from managing, monitoring, and categorizing the initial level tasks (L1), to escalating & resolving the higher risk issues to advanced level (L2). Tech support process outsourcing L1 staff categorizes the entries by their risk values and escalates to the L2 team which dominates more experienced and suitable resources.
By Outsourcing technical support services to technonix, your infrastructure system will always be saved from downtime. We implement smart RM tools to manage any complex data received through different channels of organization. 24/7 outsourced technical support Services and relevant tech knowledge allow us to fix problems quicker.
In Technonix, Technical Support Services consist centralized resources who work perpetually to address company’s technical queries. Our tech support process outsourcing executives effectively handle troubleshooting and alleviate accurate solution. 24/7 Outsourced Technical Support Services unquestionably removes business downtime to larger extent.
Tx customized solutions for desktop support services are designed for any type and size of business. Certified technical support service executives handles can be provided based on clients requirement to manage IT assets related processes with utmost competency. Be it device setup, troubleshooting, or transferring, our tech support process outsourcing experts are always ready to take any challenge 24/7.
Tx offers 24/7 Outsourced Technical Support Services are geared to assist business with immaculate voice support services. We offer tailor-made Technical support services which are designed after our analyst studies and understands the business need from its core. Our tech support process outsourcing services range from simple calls to complex issue resolution while lowering down the operational investment.
Tx Technical support team helps clients focus on their core business by setting up another set of eyes into system ascertaining that any risk is bounced back. 24/7 Outsourced Technical Support Services are carried out through fastest and reliable chat tools. We know that communication skill plays vital role in any chat support and we take this factor seriously.
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We have quality hardware ready to replace and upgrade your on-premise server. Or, we can migrate the apps and data from your server to the cloud—an economical way for leveraging high performance, on-demand computing.
Partner with Technonix to ensure that your systems are running optimally—day and night. We’ll inform you when any component on your network is faulty, before it becomes a failure point in your infrastructure.
Do you need secure and reliable remote access to company data? Technonix will configure a remote connectivity solution for you that is easy to use and works every time you need it.
Technonix will help your firm to find and implement the right firewall hardware and security practices to keep your data and network safe from intrusion and network viruses.
Technonix support Windows, Mac, and cloud-based servers and file Services. There’s almost no server technology we can’t help you with. A decade of experience in most servers.
We support all major on-premise and cloud-based computing resources. We can help you decide what is best for your business.
We work together as partners at every step to become the reliable help desk that you need to grow your business.
As an outbound centre, with years of experience—our agents call the customer with utmost pitch, to convert any cold call into a valuable lead. Outbound services traditionally include telemarketing, sales, surveys, and customer retention calls.
Technonix has vast experience with telecommunication giants to support inbound contact which is made via phone, email, social media, a website form or a live chat box, customers expect to reach a live agent any time that they need us.
Tx can provide custom-designed Interactive Voice Response (IVR) telephone system ensures that your primary point of contact with customers is easy and direct.
Contact Technonix to discover the many benefits of incorporating custom email support services into your customer communication strategy.
Tx Drive conversions and strengthen brand loyalty by offering online visitors on-demand customer support.
With Technonix Social Media Support, you can stay on top of all your social profiles for selling products/services effortlessly—24/7, every day of the year.